Data deletion

Applies to data held by Ad Data Insights · Last updated: 4 November 2026

You can revoke our access to a TikTok advertiser account and request deletion of the data we store for it at any time. There are two steps: stop the access in TikTok, then ask us to delete what we hold.

Step 1 — Revoke access in TikTok

1. Sign in to TikTok Ads Manager or TikTok Business Center with an account that administers the advertiser account.
2. Open the advertiser account's settings and find the connected or authorized applications section.
3. Find Ad Data Insights in the list and remove or revoke its access.

TikTok controls this list. The exact menu name depends on your TikTok interface and role. If you cannot find it, contact us and we will disconnect the account from our side.

Step 2 — Ask us to delete stored data

Email daizhenghui@boqin-tech.com with the subject “Data deletion request” and include:

• the advertiser account ID and account name;
• the email address of the TikTok user who authorized the connection;
• whether you want all data deleted or only a specific date range;
• the name and role of the person making the request.

We may ask for reasonable verification that you are authorized to act for the advertiser account. Do not send access tokens, passwords or identity documents by email unless we specifically request them through a verified channel.

What we delete

• OAuth access and refresh tokens for the account;
• stored campaign, ad group, ad and creative metadata;
• stored performance metrics and generated reports or exports held on our side;
• the connection record linking the advertiser account to your workspace.

We keep the minimum records needed to evidence that the deletion happened, and records we are legally required to retain (for example, billing and tax records). Those records are not used for any other purpose.

Timeline

• Within 5 business days — we acknowledge your request and confirm the scope.
• Within 30 days — we complete deletion from production systems and confirm by email.
• Within 90 days — residual copies in encrypted backups are overwritten in the normal backup cycle.

What deletion does not do

Deleting data in Ad Data Insights does not delete anything inside TikTok. Campaigns, reports and account data held by TikTok remain subject to TikTok's own retention and privacy practices. To delete data held by TikTok, use TikTok's own tools or contact TikTok.

Other requests

For access, correction, restriction or a copy of your data, follow the same process and state the request in your email. Our Privacy Policy explains your rights and our response times.